We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I want to upgrade my plan, but I must to pay the entire price? I just get the current ticket 1 week ago. It is possible to pay only the difference?
Hello Diana.
Thank you for reaching out to us.
Discounts do not apply to upgrades or renewals, so if you try and upgrade to a higher plan through our store, you'll pay the difference between the discounted price you paid for Starter, and the full price of the plan you want to upgrade to.
Due to this, please feel free to purchase a new license and then respond to this ticket, so I can refund the initial order.
You will need to deactivate the current purchase code in Amelia's Activation settings, and activate the new one, and you'll also need to download the new installation file and install it on top of the existing one, but you won't lose any data when you do this.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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