Hi AJ,

Thanks for reaching out to us. This issue occurs when the timeslots are already occupied (marked as "busy"). It usually comes for the Google Calendar, so please check if the employee assigned to a service is connected to the Google Calendar. There should be appointments marked as "busy" on the Google Calendar. There is an option in Google Calendar settings "remove busy slots' which will remove these appointments, and Amelia wont read them as busy. 

I hope it helps. 

This could be an issue with the employee work hours configuration itself. If the employee work hours are configured not to "cover" the service duration, you wont be able to see the timeslots on the booking form. To give you an example, if the service duration is 2h, and the employee work hours are configured from 9AM to 10AM, the timeslots won't appear, since the employee is not able to work on that service. So, you want to double check this. Also, "period available to book in advance" could be an issue, if configured to lower value, so can check this.

May i also ask for the service duration screenshot? 

Hi AJ,

I would have to ask for the WP admin credentials then so I can log in to take a better look.

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi AJ,

Thanks again. I've made a test employee, service, and page, so it's definitely a Google Calendar in question here. I'm able to see all the appointments on the booking form if I select the employee, service etc 

So, to summarize, all appointments marked as busy on the Google Calendar won't be visible on the booking form for the selected employee, but what if you disable the "remove busy slots"? 

Hi AJ,

Apologies for the confusion. Looking at your screenshot, the timeslots are not available for the employee "Szymon Sochacki", but if I open a new test page with the booking form, and select this employee, the timeslots are available 

It looks like the changes in "maximum number of events" have been applied. Can you double check? 

Hi AJ,

It usually doesn't take that much time, almost immediately you should be able to see the effect. Since you've provided access to the Google Calendar on your other ticket, let me investigate a bit more.

Apologies for the inconvenience. 

Hi AJ,

Looking at this use case, as well, I couldn't replicate the issue since there is already an appointment booked for August 15th (for a test employee), but if you go to the booking form and select this employee (service) I'm able to go to all the way to WooCoomerce checkout. I believe this issue is visible before the checkout process, but I'm seeing WooCoomerce checkout.

Hi AJ,

Thanks for the feedback, you are welcome. 

Looking forward to hearing from you regarding other questions or issues.

Have a nice day!