We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3689783
events that span across midnight
Closed

Comments

  • Keren Felikman started the conversation
    July 20, 2024 at 8:16am

    Hey there,

    2 questions for you please:

    1. I have a daily recurring event that goes out at the same hour, it starts 23:30 and ends 01:30, I understand that the end ate should be the day after the start date, but when I set the event to be a 2 days long event I still can't seem to set the end time to 01:30 (only until 00:00). What are my options/solution here?

    2. Another thing couldn't wrap my head around was the ticket variations:  I connected woocommerce to Amelia, so that after submitting some details in Amelia booking calendar the client is redirected to the woocommeerce cart page. I'd like to be able to see the ticket varaition for the event on thecart page and to be able to change them (right now I only see 1 single woocomerce product)

    thank you!


  •  1,732
    Marko replied
    July 22, 2024 at 5:19am

    Hello there,

    Thank you for reaching out to us.

    1. You need to set it like this

    5722428133.png
    2534153739.png

    2. You can create a new product in WooCommerce for each event if you wish not per ticket but per event. Then in events settings payments you can choose that product and connect it to that specific event.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead.  

    Kind Regards, 

    Marko Davidovic [email protected]

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