We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I purchased your company’s lifetime version of the pro plug-in.
But I found that its user interface often lags and fails to work. Is there any way to solve it?
Attached files: 問題01.jpg
Hello Jing.
Thank you for your purchase.
The performance of the plugin depends on a lot of factors - your server performance, the amount of memory allocated to your website, the storage allocated to your website, and so on. Amelia works relatively fast on new installations and websites and performs well, which you can also check in our back-end demo.
Can you please tell me what your specs are for this site?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
In fact, I expected a quicker reply.
I have solved this problem,
It is due to the php version,
My hosting provider adjusted the version and now it runs smoothly.
Please let more people with this problem know this information.
Anyway, thanks for your reply.
I'm glad to hear the issue was resolved, Jing!
We don't work during weekends, so that's why there was a delay in our response.
You'll find that we're a lot more responsive during the week!
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables