We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Is it at all possible to do a configuration like this:
We have 3 different kinds of services, 2 of each = 6 different bookable appointments per hour.
The customer should be able to book one or both of those services at one go. If he books only one service the other should be bookable by someone else.
I have tried to make 6 employees -> only one can be booked at the time.
I now have 3 employees with service that has capacity of 2 -> they both can be booked at one go but if only one is booked the other is no longer available.
So the main problem is that I need a single customer to be able to make multiple bookings without making multiple individual bookings.
Hello Annika.
Thank you for reaching out to us.
One employee can cover only one appointment at a time, so if both services should be booked at 12:00, and they both last 1 hour (for example), there's no way both can be booked at the same time.
A workaround would be to create duplicate employees, so there are two John Does, two Jane Does, etc. One would be booked for Service 1 at 12:00 and the other would be booked for Service 2 at 12:00.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, that is the solution I tried first BUT...
Let's say that there's a couple that wants to book at the same time. The wife books 1 employee at 12:00 but the she has to make a totally new booking for her husband. The ideal would be if the wife can book both employees at 12:00 with a single booking. Is that possible?
I'm afraid that it's not, Annika. At least not yet.
Our developers are trying to figure out a way to modify Amelia's code so couple-bookings are available but it's not an easy task since the whole core of the code revolves around one-employee one-appointment rule, and they need to rewrite the code without breaking all current functionalities.
I honestly can't say when this will be implemented.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables