I updated my smtp in the main settings area. Since doing that, no one is getting notifications for any of my offerings. has this been set-up correctly or is there another setting i need to change. I did give Stefan temp access to the site for my previous ticket. If you need to use that to check things out, please do.
p.s. Even when notifications were "working," the only one that worked was the confirmation email. We added our SMTP, thinking that would help. Now none of the notifications are going out. tysm
I discovered you have an issue with your Notifications, if I try to make any Test Email from the Amelia/Notifications section, for Customers or Employees, there is this error 500, with the error text :
"SMTP Error: Could not authenticate "
Then I try my own SMTP credentials on your Amelia - and this time, the Test Notification goes through without errors.
This means the issue comes from your Email provider,
the error is pointing to the wrong SMTP credentials.
I have now reverted to your original SMTP settings.
Please check your Email SMTP credentials, and try to do a Test Email from Amelia's Notifications tab.
If you see an error, and on the top right if it says "Can not send Email", please keep your browser developer console open, and the Network Tab, check in the "Preview" what is the error message,
if it still says "Can not authenticate", try to get support from your Email provider and isolate the issue.
-
An alternate approach can be to install a 3rd Party WP Mail SMTP Plugin on WordPress,
then configure your SMTP provider there, and do a Test Email in this Plugin.
If the test goes through, then in Amelia just set up WP Mail as your chosen Email provider, and then it should work.
I updated my smtp in the main settings area. Since doing that, no one is getting notifications for any of my offerings. has this been set-up correctly or is there another setting i need to change. I did give Stefan temp access to the site for my previous ticket. If you need to use that to check things out, please do.
p.s. Even when notifications were "working," the only one that worked was the confirmation email. We added our SMTP, thinking that would help. Now none of the notifications are going out. tysm
Hello there,
Thank you for reaching out to us.
We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hello there,
Thank you for reaching out to us.
I discovered you have an issue with your Notifications, if I try to make any Test Email from the Amelia/Notifications section, for Customers or Employees, there is this error 500, with the error text :
"SMTP Error: Could not authenticate "
Then I try my own SMTP credentials on your Amelia - and this time, the Test Notification goes through without errors.
This means the issue comes from your Email provider,
the error is pointing to the wrong SMTP credentials.
I have now reverted to your original SMTP settings.
Please check your Email SMTP credentials, and try to do a Test Email from Amelia's Notifications tab.
If you see an error, and on the top right if it says "Can not send Email", please keep your browser developer console open, and the Network Tab, check in the "Preview" what is the error message,
if it still says "Can not authenticate", try to get support from your Email provider and isolate the issue.
-
An alternate approach can be to install a 3rd Party WP Mail SMTP Plugin on WordPress,
then configure your SMTP provider there, and do a Test Email in this Plugin.
If the test goes through, then in Amelia just set up WP Mail as your chosen Email provider, and then it should work.
Let us know how it goes.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables