Hello there,

Thank you for reaching out to us.

We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information

Hello there,

Thank you for reaching out to us.

I discovered you have an issue with your Notifications, if I try to make any Test Email from the Amelia/Notifications section, for Customers or Employees, there is this error 500, with the error text : 

"SMTP Error: Could not authenticate "

Then I try my own SMTP credentials on your Amelia - and this time, the Test Notification goes through without errors.

This means the issue comes from your Email provider,

the error is pointing to the wrong SMTP credentials.

I have now reverted to your original SMTP settings.

Please check your Email SMTP credentials, and try to do a Test Email from Amelia's Notifications tab.

If you see an error, and on the top right if it says "Can not send Email",  please keep your browser developer console open, and the Network Tab, check in the "Preview" what is the error message,

if it still says "Can not authenticate", try to get support from your Email provider and isolate the issue.

-

An alternate approach can be to install a 3rd Party WP Mail SMTP Plugin on WordPress,

then configure your SMTP provider there, and do a Test Email in this Plugin.

If the test goes through, then in Amelia just set up WP Mail as your chosen Email provider, and then it should work.

Let us know how it goes.