I am the developer of this website and we are having difficulty in double appointments for same time and those double entries not showing on backend as well.
So our last developer took all the details with him and blocked us . Please help us so that we can get our license back and if it is expired we can renew it
Thanks for reaching out to us. If the license has expired, there is an automatic renewal depending on the license you've bought. If this has expired, and it didn't renew it you would need to purchase a new one, since we don't have the option to renew it manually.
We would need some kind of proof, the email used when purchased, or possibly an invoice and etc...
Our last guy has taken away all the details with him and if we buy with new email its fine but we would needed all the data as it is now. After buy new license we needed same data as it is running so that we don't lose any data
Appreciate please help then we proceed to next step and fix the issues which we are facing from Amelia
Got that, but, unfortunatelly, if we (or you) don't have access to the site, unfortunately, there is nothing that we can do. There is an option to migrate the files, but yet again, you would need access to the database and WordPress site.
We have hosting, domain, everything except of our old Amelia License :). Yes we will buy this now and send you the credentials of backend so that we can use our license with same data.
Also needs to fix some issues :
1. Order emails are not going to client email
2. Booking appointments are missing in Amelia Appointments
3. Double client paying at same time from frontend and one entry coming and one entry missing
I hope everything is happening due to license expiring of Amelia
Perhaps, there is a misunderstanding. I was referring to the access to the old website (the one that you don't have access to). Each website is hosted on a domain (server) with the database and that database contains the files (tables) that can be migrated to another domain. But the issue here is that we don't have access to that database and thus we are not able to migrate the files (old data). You can go ahead and purchase the license, but this would be a new domain, hosting with new data..
Unfortunatelly, as said, we don't have the access nor the option to recover the data. You can still purchase a new license and install Amelia on a completely new Wordpress site, but the data from the old site can't be recovered.
hello Team,
zombiebarber.com
I am the developer of this website and we are having difficulty in double appointments for same time and those double entries not showing on backend as well.
So our last developer took all the details with him and blocked us . Please help us so that we can get our license back and if it is expired we can renew it
Hi Pankaj,
Thanks for reaching out to us. If the license has expired, there is an automatic renewal depending on the license you've bought. If this has expired, and it didn't renew it you would need to purchase a new one, since we don't have the option to renew it manually.
We would need some kind of proof, the email used when purchased, or possibly an invoice and etc...
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Thanks for your response
Our last guy has taken away all the details with him and if we buy with new email its fine but we would needed all the data as it is now. After buy new license we needed same data as it is running so that we don't lose any data
Appreciate please help then we proceed to next step and fix the issues which we are facing from Amelia
HI Pankaj,
Got that, but, unfortunatelly, if we (or you) don't have access to the site, unfortunately, there is nothing that we can do. There is an option to migrate the files, but yet again, you would need access to the database and WordPress site.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
We have hosting, domain, everything except of our old Amelia License :). Yes we will buy this now and send you the credentials of backend so that we can use our license with same data.
Also needs to fix some issues :
1. Order emails are not going to client email
2. Booking appointments are missing in Amelia Appointments
3. Double client paying at same time from frontend and one entry coming and one entry missing
I hope everything is happening due to license expiring of Amelia
Please confirm will buy Annual Plan - Starter
https://wpamelia.com/pricing/
Thanks
Hi Pankaj,
Perhaps, there is a misunderstanding. I was referring to the access to the old website (the one that you don't have access to). Each website is hosted on a domain (server) with the database and that database contains the files (tables) that can be migrated to another domain. But the issue here is that we don't have access to that database and thus we are not able to migrate the files (old data). You can go ahead and purchase the license, but this would be a new domain, hosting with new data..
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Please help our developer ran away and this is my client business
We don't have the email now from where it is registered
My client is an Owner if you need any proof we can give you ..
I am going to share the admin details of our website
Hi Pankaj,
Unfortunatelly, as said, we don't have the access nor the option to recover the data. You can still purchase a new license and install Amelia on a completely new Wordpress site, but the data from the old site can't be recovered.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables