I just had a scenario where a customer wanted to book an event, however, whilst he put his name and details, the company is paying for the course. As a result, he was not able to use the payment via Stripe as his name and the company card details did not match up.
Thanks for reaching out to us. The information entered in Amelia booking form has nothing to do with the Stripe credentials. The username and last name are stored in Amelia, while the customer can use any credit credit as long as the credit card details are correct. Is there any error visible? Probably the credit card details are wrong.
Hi!
I just had a scenario where a customer wanted to book an event, however, whilst he put his name and details, the company is paying for the course.
As a result, he was not able to use the payment via Stripe as his name and the company card details did not match up.
How do we address this?
Hi Adbul,
Thanks for reaching out to us. The information entered in Amelia booking form has nothing to do with the Stripe credentials. The username and last name are stored in Amelia, while the customer can use any credit credit as long as the credit card details are correct. Is there any error visible? Probably the credit card details are wrong.
Kind Regards,
Stefan Petrov
[email protected]
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