We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi!
I just had a scenario where a customer wanted to book an event, however, whilst he put his name and details, the company is paying for the course.
As a result, he was not able to use the payment via Stripe as his name and the company card details did not match up.
How do we address this?
Hi Adbul,
Thanks for reaching out to us. The information entered in Amelia booking form has nothing to do with the Stripe credentials. The username and last name are stored in Amelia, while the customer can use any credit credit as long as the credit card details are correct. Is there any error visible? Probably the credit card details are wrong.
Kind Regards,
Stefan Petrov
[email protected]
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