Hello Ricardo

Amelia creates and updates appointments completed through WooCommerce based on the rules configured in Amelia Settings/Payments/WooCommerce. There are rules for Appointments, Packages, and Events, so you have to make sure to create a rule for each if you're using them all.

By default, you have three rules for status correlation, “On-hold”, “Processing” and “Completed”, but by clicking on the “Add rule” you can create more correlation between Amelia and WooCommerce statuses. When you click on that button a new section will appear with the following options, that you need to set: 

• “Order” dropdown, from which you can choose one of the WooCommerce order statuses that you want to correlate with status in Amelia
• “Apply On” is where you can define the rule which will trigger the change of the appointment status, and that an action can be either order creation or order update.
• “Booking”, here you choose the status in Amelia you want to correlate with the WooCommerce status, depending on if you are creating a rule for appointments, events, or packages.
• Lastly, on the “Payment” dropdown, you can choose the payment status that will be set, once the order is WooCommerce is created or updated. 

So, you need to check what the initial status in WooCommerce is, and create a rule in Amelia that will be used for "Order Creation". If there are multiple possibilities - create multiple rules. The same goes for order updates - if there are multiple order update options, create multiple rules in Amelia.

Please let me know if this helps.

Hi again Ricardo.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi again Ricardo.

Both orders were made before you reached out to me (#5525 was created on July 16h, while #5537 was created on July 17th).

If I'm not mistaken, you created rules in Amelia to create an appointment on order creation when the status of the payment is "Pending Payment" after I responded, which was on July 19th. It can't work retroactively so, unless you created all these rules before I advised it, it's expected to see Amelia didn't create these appointments.

Can you check some orders that were made in the last couple of days?

Thank you, Ricardo.

Let me know if there's anything else I can do to help.

Hi again Ricardo.

Thank you for getting back to me on this.

I believe I found what the issue is, but I can't fix it:

The "Mercado Pago: Pago aprobado" (Approved Payment) status doesn't exist in WooCommerce and therefore doesn't exist in Amelia when the rules are created:

This causes Amelia not to create the appointment since it doesn't see this initial status.

I'm not 100% certain this is the issue, but all the orders you sent me during the weekend have the exact same statuses. I'll forward this to our developers, so they can take a look and I'll get back to you once I hear from them.

In the meantime, can you please check if there's a way to change the initial order status in Mercado Pago and select one of the default WooCommerce statuses?

Oh, one more thing, Ricardo.

There's a hidden setting in Amelia that allows the plugin to create an appointment before the order is processed:

I enabled this on your site, and it should now create appointments regardless of the order status. Please keep an eye on it for a few more days and let me know if it works.

Our developers will explore what options we have with Mercado Pago.

Hi again Ricardo.

It seems that Mercado Pago has different statuses based on the payment method used. From what I was able to see, this payment processor supports cards, PayPal, credits, etc. and I assume there are different statuses based on this.

I escalated the issue to our developers, and they suggested enabling the option I've shown you in my previous response.

It will create an appointment as soon as the customers leave Amelia and then, based on the "Order Update" rules, it will either cancel it, approve it, or set it as Pending. You should have no issues with this if these rules are correctly configured.

You're welcome, Ricardo.

Please let me know how it goes with upcoming payments.

Hi again Ricardo.

I sincerely apologize for responding now - this ticketing platform often messes up the ticket status, so yours was left as "read" ever since you posted the response.

Since a considerable amount of time has passed, can you please tell me if everything is working fine now?

Of course, Ricardo, I hope it doesn't go crazy again, but I'll keep my eye on this ticket, just in case.

Hello Ricardo,

Thank you for the update on this and for reaching back out to us.

We will take a look into this and let you know as soon as possible.

I appreciate your patience.

Hello Ricardo,

Thank you for the update on this.

Please test the second issue, and in regards to the coupon issue that you mentioned, I checked it out and services seem to be assignable for a coupon.

Looking forward to your reply.

Hello Ricardo,

Thank you for the update on this.

When you have multiple questions or issues which are for different subjects/topics,

 please open a new ticket for each subject, and we will help/advise more effectively. 

In that way, issues and questions that are related to different subjects will be in separate tickets so other users or our support agents can find them easily. 

Our policy is to have one issue or question per ticket for the reasons described already.

Thank you for understanding.