So, my issue is that amelia plugin gives the chance to my clients to book a tour 1h before it should. Let me explain better: I place the working hours of my "employee 1" in relation to Korouoma service only available from 8.30am to 16.30h. The service of Korouoma only lasts 7h 30’. The working hours of the company are from 8am to 00h. There is no buffer time allotted. I don’t have marked the option of "use service duration for booking a time slot". The Default Time Slot Step is of 1 minute. Please, tell me, why does then the Amelia plugin show as an option to the clients to begin the tour 1h before is possible? (It gives the possibility to the clients to begin at 7.30am and end at 15h) So, tell me, why does amelia do this?
Please access WordPress Settings and see what the time zone is.
In order for Amelia to store correct appointment times in the database (which is almost always in UTC time zone), you need to edit the WordPress' time zone to show the city you're in (or the city in your time zone), like this:
This way, when Daylight Savings Time starts (or ends), the times will be adjusted accordingly and you won't have to worry about them anymore.
If you save your Time Zone in UTC+/- format, you may experience issues with the Daylight Savings Time:
Explanation: When you configure the time zone to be "UTC+1" it will always be UTC+1. So, if we take Belgrade, Serbia as an example - without Daylight Savings Time, it is in UTC+1 time zone, but when Daylight Savings Time starts, Belgrade is in UTC+2. If you leave the time zone to be hard-coded to UTC+1, the times that your customers book on the front-end will not be properly adjusted to what you see in the back-end.
Once you configure the correct time zone, selecting the city in your time zone, access the employee's profile in Amelia and see if (s)he is in the same time zone. Also, if you're not in the same time zone as your website, you will see the appointment offered at different times if the "Show booking slots in client time zone" option is enabled in Amelia's General Settings.
Hello Aleksander, thank you, you resolved the issue. Although, a new one appeared. Now, when Im placing the availability of an employee (guide) for a determined service (tour), the hour selection is not working properly as it wont let me select lots of hours without any appartent reason behind. The Default Time Slot Step is 30´. It does let me to make that working hours of that determined tour linked to another guide but not one of them. Please could you help me solve this too Aleksander? Thank you for your assitance.
I don't quite understand the issue, though. Can you please record your screen and show me the issue?
Also, if you can, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
So, my issue is that amelia plugin gives the chance to my clients to book a tour 1h before it should. Let me explain better: I place the working hours of my "employee 1" in relation to Korouoma service only available from 8.30am to 16.30h. The service of Korouoma only lasts 7h 30’. The working hours of the company are from 8am to 00h. There is no buffer time allotted. I don’t have marked the option of "use service duration for booking a time slot". The Default Time Slot Step is of 1 minute. Please, tell me, why does then the Amelia plugin show as an option to the clients to begin the tour 1h before is possible? (It gives the possibility to the clients to begin at 7.30am and end at 15h) So, tell me, why does amelia do this?
Hello Bárbara.
This sounds like a time zone issue to me.
Please access WordPress Settings and see what the time zone is.
In order for Amelia to store correct appointment times in the database (which is almost always in UTC time zone), you need to edit the WordPress' time zone to show the city you're in (or the city in your time zone), like this:
This way, when Daylight Savings Time starts (or ends), the times will be adjusted accordingly and you won't have to worry about them anymore.
If you save your Time Zone in UTC+/- format, you may experience issues with the Daylight Savings Time:
Explanation: When you configure the time zone to be "UTC+1" it will always be UTC+1. So, if we take Belgrade, Serbia as an example - without Daylight Savings Time, it is in UTC+1 time zone, but when Daylight Savings Time starts, Belgrade is in UTC+2. If you leave the time zone to be hard-coded to UTC+1, the times that your customers book on the front-end will not be properly adjusted to what you see in the back-end.
Once you configure the correct time zone, selecting the city in your time zone, access the employee's profile in Amelia and see if (s)he is in the same time zone. Also, if you're not in the same time zone as your website, you will see the appointment offered at different times if the "Show booking slots in client time zone" option is enabled in Amelia's General Settings.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksander, thank you, you resolved the issue. Although, a new one appeared. Now, when Im placing the availability of an employee (guide) for a determined service (tour), the hour selection is not working properly as it wont let me select lots of hours without any appartent reason behind. The Default Time Slot Step is 30´. It does let me to make that working hours of that determined tour linked to another guide but not one of them. Please could you help me solve this too Aleksander? Thank you for your assitance.
I will do my best, Bárbara.
I don't quite understand the issue, though. Can you please record your screen and show me the issue?
Also, if you can, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables