We are experiencing a critical issue with our Stripe payment gateway integration on WP Amelia, affecting our international clients. Since July 1st, all international payments have been declined.

Upon consulting with Stripe, we were informed that new regulations in India require specific customer details (Name, Phone, Email, and Address) to be included in a prescribed format. More information can be found here: Stripe Documentation on International Payments.

To comply with these regulations, I used the metadata option in the Stripe payment gateway settings in WP Amelia and added the required details. However, the payments are still being declined. According to Stripe customer support, the issue persists because the information is not being transmitted in the correct format.

For your reference, I have attached a screenshot of the current metadata setup.

Could you please assist us in resolving this issue as soon as possible? Your prompt attention to this matter would be greatly appreciated, as it is impacting our ability to process payments from international clients.

This has become even more urgent for us now as not just the international but even Indian payments are facing issues.

Thank you for the update. Shall try and confirm if it works. 

The address is necessary for international transactions

Hi,

For international payments, it is still not working