We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3687990
my plugin is causing a lot of issues including potiental malware and my wordpress site isnt working if i turn the plugin on​
Closed

Comments

  • tahanni eljamhi started the conversation
    July 17, 2024 at 3:37pm

    hello,

     my plugin was working fine until i added an update that I got for the plugin. then my malware plugin detected malicious content coming from the amelia plugin. i removed the files that were flagged but now when I try to turn the plugin back on my Wordpress site doesn't work. I get an error message saying that a critical error is on the site. how do I fix this issue?

  •   Marko replied privately