We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello! I have a question before I make any mistakes. I use Amelia with WooCommerce and I would like to enable bank transfer payments. However, I noticed that when a user chooses to pay by bank transfer, the WooCommerce order status remains "processing" (of course, I have to manually set it to "completed" when I actually receive the payment). But the Amelia package is still assigned and activated even if the order is still "processing". I saw that there's an option to manage WooCommerce statuses in Amelia's payment settings, but I'm not sure how to do it. Could you please help me? I would like the Amelia package to be activated when I set the order to "completed" and not before. However, I don't want any changes for those who pay by credit card (in this case, the order automatically goes to "completed" since the payment is immediate, but it still goes through several statuses before being marked as completed, so I don't want to disturb the credit card payment process). Attached is my current configuration
Attached files: Screenshot 2024-07-17 alle 16.49.14.png
Hello Varia.
The issue with Package bookings is that there are only two states, "Package Purchased", or "Canceled":
In here, you can only configure the "Payment" section, so it's pending payment but if you select the "Booking" section as "Canceled", the cancelation email will be sent to the customer and it will cause confusion.
Maybe, if you disable the "Canceled" notification templates, you can use this for Order Creation, and then create a new rule for Order Update that will change it to "Package Purchased".
Kind Regards,
Aleksandar Vuković
[email protected]
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