I bought the licence for a website that I develope, but in the Customize section, all the text are empty. I give here a captur of the page. I have checked if all the translations files are here and it's good. It's the only place where this appear. Can you help me ?
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Hi,
I bought the licence for a website that I develope, but in the Customize section, all the text are empty. I give here a captur of the page. I have checked if all the translations files are here and it's good. It's the only place where this appear. Can you help me ?
Thank you.
Jean
Attached files: Screenshot 2024-07-17 at 12.29.31.png
Hello Jean.
Thank you for reaching out to us.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Aleksandar Vuković
[email protected]
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