After researching this issue it seems like there might be a workaround for changing the sending SMS phone number (PUBLIC TICKET #3195504).
The issue I am having is that clients are responding to the text messages, but of course, I never receive them because this is the phone number of the service (Twilio) Amelia uses.
I have already changed the alpha sender ID. The issue is that I will never receive messages that clients respond to.
These are 2 separate issues alpha sender is just a way to show different name but all notifications are sent from one account. And customers can not reply to this number so the only option is to write in notifications no reply and you can write for example if you need to respond you can do that on this number and write your own number.
But there is no option for customers to reply to SMS notifications from Twilio.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
After researching this issue it seems like there might be a workaround for changing the sending SMS phone number (PUBLIC TICKET #3195504).
The issue I am having is that clients are responding to the text messages, but of course, I never receive them because this is the phone number of the service (Twilio) Amelia uses.
I have already changed the alpha sender ID. The issue is that I will never receive messages that clients respond to.
Hello there,
Thank you for reaching out to us.
These are 2 separate issues alpha sender is just a way to show different name but all notifications are sent from one account. And customers can not reply to this number so the only option is to write in notifications no reply and you can write for example if you need to respond you can do that on this number and write your own number.
But there is no option for customers to reply to SMS notifications from Twilio.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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