Buenos dias, desde hace ya unas semanas que no puedo reservar las citas de los pack de varias sesiones de mis clientes.
Yo accedo a servicios, selecciono el cliente, le doy a reservar cita, introduzco todo lo que me pide, categoría, servicio, empleado, fecha y hora y cuando le doy aguardar. no se guarda y se queda como les muestro en la pantalla. De la única forma que me deja es duplicando una reserva que ya haya hecho el cliente anteriormente de ese pack. Me ayuda?
Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
Buenos días, he hecho la verificación de lo que me comentas y borrado cache pero sigo sin poder agendar citas de los paquetes. Cuando voy a agendar me sale este mensaje este espacio no está disponible"
Además algunos clientes con paquetes comprados me dicen que no pueden acceder desde el panel de clientes. Ejemplo: ayer un cliente senolvido contraseña y fue a pedir restablecer contraseña y la notificación no le enviaba el link para restablecer. Esto ya se había solucionado hace tiempo pero ha vuelto a dar problemas y no entiendo el porqué. Yo no he echo ningún cambio recientemente.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
We wish you all the best and hope you have a wonderful day ahead.
Buenos dias, desde hace ya unas semanas que no puedo reservar las citas de los pack de varias sesiones de mis clientes.
Yo accedo a servicios, selecciono el cliente, le doy a reservar cita, introduzco todo lo que me pide, categoría, servicio, empleado, fecha y hora y cuando le doy aguardar. no se guarda y se queda como les muestro en la pantalla. De la única forma que me deja es duplicando una reserva que ya haya hecho el cliente anteriormente de ese pack. Me ayuda?
Hello there,
Thank you for reaching out to us.
Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Buenos días, he hecho la verificación de lo que me comentas y borrado cache pero sigo sin poder agendar citas de los paquetes. Cuando voy a agendar me sale este mensaje este espacio no está disponible"
Además algunos clientes con paquetes comprados me dicen que no pueden acceder desde el panel de clientes. Ejemplo: ayer un cliente senolvido contraseña y fue a pedir restablecer contraseña y la notificación no le enviaba el link para restablecer. Esto ya se había solucionado hace tiempo pero ha vuelto a dar problemas y no entiendo el porqué. Yo no he echo ningún cambio recientemente.
Hello again,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We can not log in sue to this
Please reach out to your hosting provider sot that they can resolve this issue so that we can log in and take a closer look.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables