We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I'm using woocommerce and in the confirmation Email, my customer receive the EST time (my time) of the appointment and then their own time according to their timezone.
This creates confusion and customer always log in at the wrong time. How can I not show my EST time for my client's confirmation email?
Thank you!
Attached files: Screen Shot 2024-07-12 at 4.50.46 PM.png
Hi Valerian,
Thanks for reaching out to us. Please check if the timezone settings are properly configured in Wordpress settings. It should be configured to the nearest city in your timezone, instead of the UTC or similar. You can find more information regarding timezone in this article - Time Zones with Amelia
Also, in General settings, there is this option called "Show booking slots in client time zone". If this is enabled, your customers will see the timeslots in their timezone, no matter the configuration on your side.
Please, let me know if it works when you check.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables