I'm using woocommerce and in the confirmation Email, my customer receive the EST time (my time) of the appointment and then their own time according to their timezone.
This creates confusion and customer always log in at the wrong time. How can I not show my EST time for my client's confirmation email?
Thanks for reaching out to us. Please check if the timezone settings are properly configured in Wordpress settings. It should be configured to the nearest city in your timezone, instead of the UTC or similar. You can find more information regarding timezone in this article - Time Zones with Amelia
Also, in General settings, there is this option called "Show booking slots in client time zone". If this is enabled, your customers will see the timeslots in their timezone, no matter the configuration on your side.
Hi,
I'm using woocommerce and in the confirmation Email, my customer receive the EST time (my time) of the appointment and then their own time according to their timezone.
This creates confusion and customer always log in at the wrong time. How can I not show my EST time for my client's confirmation email?
Thank you!
Attached files: Screen Shot 2024-07-12 at 4.50.46 PM.png
Hi Valerian,
Thanks for reaching out to us. Please check if the timezone settings are properly configured in Wordpress settings. It should be configured to the nearest city in your timezone, instead of the UTC or similar. You can find more information regarding timezone in this article - Time Zones with Amelia
Also, in General settings, there is this option called "Show booking slots in client time zone". If this is enabled, your customers will see the timeslots in their timezone, no matter the configuration on your side.
Please, let me know if it works when you check.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
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