Hello,

Thank you for reaching out to us.

Please reinstall the Amelia plugin first and clear the cache, if that does not resolve this issue, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Along with that, provide me with the database (phpmyAdmin) access and I will assist you with this.

Hello there,

Uros is out of the office so I will step in form him. Please send us a staging site along with WP-admin (Administrator) user,  FTP credentials and the database access ( Either link with credentials for PHPMyAdmin or Hosting Panel),  so our developers can debug the plugin, and see what's going on? If you're not able to provide us with a staging site, can you clone your website? If yes - I'll ask you to install the All-in-One WP Migration plugin. It will generate a file that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it. Please note that this file will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

We will forward this to our developers so that they can debug this.

Looking forward to your reply.