We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
You need a db entry to remember notification format (text vs html). I use html in email notifications but the setting always reverts "text" and then all my emails looks like $hit. This has been going on since I started using Amilia almost a year ago. It's incredibly frustrating and makes my business look incompetent. Also, your latest update destroyed all my notifications and I didn't realize it until a week later. Have had to manually create all new ones. Very very bad. It's not a complicated fix. Just get it done.
Hi Alex,
Thanks for reaching out to us. Apologies in advance, yes, this has been an ongoing issue. Apparently, if you already have a notification text configured in Text Mode, there is an issue when changing to HTML mode and vice versa. We have added a small "warning" in the notification templates, but, of course, we are looking forward to fixing this in future updates.
Apologies for the inconvenience again.
Kind Regards,
Stefan Petrov
[email protected]
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The problem with that is that if you populate the html version, the app code will take part of it and populate the text version as well. And then whenever you click on "notifications" from the Amelia menu, all notifications have defaulted to the text version view and the html version is messed up.
When I had to recreate all the notifications after the most recent update, I ONLY created html versions. However, it started defaulting to text version and is populated with parts taken from the html version.
Hi Alex,
Yes, we are aware of this issue, that's why we added a note to inform the users. As said, it will be fixed in future updates.
Apologies for the inconvenience again.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables