first why you have a bad costumer support and no Cs chat????
and I want just to upgrade my account but the system dosent let me know.
stop saving money on us and creat a real service for yuor cliente. now inted of upgrade I want to close my account
I saw your email. it's not relevante! if you send me a chat or an email I cna send you the video with the problem. start to build a rel dinamic costumer support if you want loyal clients, dont save money on us
We are sorry that you feel that way and we do not understand what the issue is, the last ticket you had was from March 25 and you received an answer to your ticket. We provide support only via tickets and will be happy to help you if you have any issues.
However, if you still wish to cancel your subscription you can do that from your profile in our store.
Every subscription-based license is set to renew every year, on the date of purchase, unless you unsubscribe through the store.
If you need to cancel the license, go to "My licenses", then find the license you need,
Hit the "three dots" at the top right,
and here you will see the "Cancel Subscription" button :
If you unsubscribe, you will not be charged on the next renewal date, and after that date passes, you will still be able to use the plugin (the version you updated to last before the subscription expired), but you won't be able to receive new updates, and you won't have access to support.
first why you have a bad costumer support and no Cs chat????
and I want just to upgrade my account but the system dosent let me know.
stop saving money on us and creat a real service for yuor cliente. now inted of upgrade I want to close my account
I saw your email. it's not relevante! if you send me a chat or an email I cna send you the video with the problem. start to build a rel dinamic costumer support if you want loyal clients, dont save money on us
Hello there,
Thank you for reaching out to us.
We are sorry that you feel that way and we do not understand what the issue is, the last ticket you had was from March 25 and you received an answer to your ticket. We provide support only via tickets and will be happy to help you if you have any issues.
However, if you still wish to cancel your subscription you can do that from your profile in our store.
Every subscription-based license is set to renew every year, on the date of purchase, unless you unsubscribe through the store.
If you need to cancel the license, go to "My licenses", then find the license you need,
Hit the "three dots" at the top right,
and here you will see the "Cancel Subscription" button :
If you unsubscribe, you will not be charged on the next renewal date, and after that date passes, you will still be able to use the plugin (the version you updated to last before the subscription expired), but you won't be able to receive new updates, and you won't have access to support.
Kind regards.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
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