We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3684065
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Comments

  • Martin started the conversation
    July 11, 2024 at 10:25am

    first why you have a bad costumer support and no Cs chat????

    and I want just to upgrade my account but the system dosent let me know.

    stop saving money on us and creat a real service for yuor cliente. now inted of upgrade I want to close my account


    I saw your email. it's not relevante! if you send me a chat or an email I cna send you the video with the problem. start to build a rel dinamic costumer support  if you want loyal clients, dont save money on us

  •  1,732
    Marko replied
    July 11, 2024 at 11:17am

    Hello there,

    Thank you for reaching out to us.

    We are sorry that you feel that way and we do not understand what the issue is, the last ticket you had was from March 25 and you received an answer to your ticket. We provide support only via tickets and will be happy to help you if you have any issues.

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    However, if you still wish to cancel your subscription you can do that from your profile in our store.

    Every subscription-based license is set to renew every year, on the date of purchase, unless you unsubscribe through the store. 

    If you need to cancel the license, go to "My licenses", then find the license you need,

    Hit the "three dots" at the top right,

    and here you will see the "Cancel Subscription" button :

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    If you unsubscribe, you will not be charged on the next renewal date, and after that date passes, you will still be able to use the plugin (the version you updated to last before the subscription expired), but you won't be able to receive new updates, and you won't have access to support.

    Kind regards. 

    Kind Regards, 

    Marko Davidovic [email protected]

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