We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3683613
Payment link not asking for all appointment payments at once
Closed

Comments

  • Kathrine Johnson started the conversation
    July 10, 2024 at 5:18pm

    Hi, openIng a separate ticket but it’s a continuation of my question from my last ticket.

    Regarding the payments, For the payment of multiple appointments, I understand I need to select ‘customers will have to pay for all appointments at once’ and I have done so.

    Appointments are $40 each so ten should be $400. When I put 10 appointments through the checkout as a guest it charges $400 no problem.

    However, when I set up a block of 10 recurring appointments as pending and send a payment link, The issue I have is this: the payment link comes through and only asks for the first appointment to be paid, not all of them. So it’s only asking for $40, not $400, even when i have require all appointments to be paid at once selected.


    And if I go into customer panel, they have the option to pay each appointment separately even though I’ve selected all must be paid at once…


    Thank you,

    Kate

  •  1,711
    Uroš replied
    July 13, 2024 at 3:02pm

    Hello Kathrine,

    Thank you for reaching out to us.

    I could not replicate this issue from my end.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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