We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hallo,
I'm just getting started with Amelia and have two problems, I can't solve by watching tutorials and I haven't found the answers in the faqs , so I'd be really happy, if you could help me with this:
1. my first possible appointment ist at 7:30 am, but I can only choose between 7am and 8am. Then I've a break between 9:30 and 10:00, but here's the same problem. How can I solve this?
2. Is there a possibility to book a serial appointment for 10 weeks. I'm offering a mindfulness course which has a specific starting day (e.g. September 8th) and I would like my customers to sign in for the first date and then automatically for the next 9 times. so the other 9 weeks are blocked for them and they will receive a notofication before each appointment.
Thanks in advance for your help <3
Hi Laura,
Thanks for reaching out to us. Please, find the answers below
1. my first possible appointment is at 7:30 am, but I can only choose between 7 am and 8 am. Then I have a break between 9:30 and 10:00, but here's the same problem. How can I solve this?
You would need to configure the timeslots to show 7:30 AM first. This is coming from the combination of service duration and employee work hours. For example, if the service duration is 30 minutes, and your employee has a work hours configuration from 9AM to 5PM, the timeslots would appear in this format - 9AM to 9:30 AM, 09:30 AM to 10 AM and etc.
2. Is there a possibility to book a serial appointment for 10 weeks. I'm offering a mindfulness course which has a specific starting day (e.g. September 8th) and I would like my customers to sign in for the first date and then automatically for the next 9 times. so the other 9 weeks are blocked for them and they will receive a notofication before each appointment.
You can configure the recurring appointment option for this use case. This can be enabled for each service separately. It wont be automatic though, the customers would need to choose the next appointments (and they can also skip this step if they don't want to book)
More information on this link.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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Thank you Stefan for your response!
I was able fix my problems. In the second case I used the event option, what really worked well for me.
I really appreciate your support.
Laura