We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have zoom linked to my account and in the settings for the services(2) I have enabled zoom under "integrations". Here is my notification with the zoom placeholder:
You have successfully scheduled %service_name% appointment with Rich Walden at breathingwiththemarkets.com. Your appointment is on %appointment_date_time% Mountain Standard Time (GMT-7).
To join the meeting please use this link: %zoom_join_url%
The zoom links do not show in the email notifications. I also have a few events and those DO show the zoom links in the email notifications but the appoints do not show the link in the emails, it's just blank.
I will also send a login in a private response since I see you sometimes ask for that.
Thanks!
Hi George,
Thanks for reaching out to us and for providing the access link. For some reason, your employee wasn;t connected to the Zoom account user. I've just checked and connected the right one. It looks like the Zoom integration is properly configured (especially if the links are visible for events), but feel free to test it out again for the appointments and let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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I had changed the zoom account after initial testing and forgot to update the employee. Thanks for the quick reply and even making the update for me :) Awesome product support!!