Hello,

Thank you for reaching out and sharing your concerns.

I understand the confusion around setting up online consultations as services within Amelia. Here are some clarifications and suggestions to address your points:

1. Offering Services with Physical Locations:
   • For services that require a physical location, you can set up each service with the appropriate location where the customer needs to go.
2. Offering Online Consultations:
   • For online consultations, you can create a "virtual" location to differentiate these services from those that require a physical location. This way, employees can be assigned to this virtual location for online consultations.
   • When setting up the service, name the location something like "Online" or "Virtual Consultation." This will help clarify to customers that no physical presence is required for these services.
3. Employee Location Requirement:
   • It's true that Amelia requires each employee to have a location set, but by creating a "virtual" location as mentioned above, you can assign this to employees who will be offering online consultations.
4. Events vs. Services:
   • Events in Amelia are designed for group activities, which makes them suitable for webinars, workshops, or any group online sessions.
   • Services are typically for individual appointments or consultations, which seems to fit your requirement for online consultations better.

To summarize, creating a virtual or online location should resolve the confusion and allow you to offer both physical and online services seamlessly. This approach ensures that customers are not forced to select a physical location for online consultations, thus avoiding any potential confusion.

If you have any further questions or need additional assistance setting this up, please let me know.