We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3682548
Wrong "start working time"integration
Closed

Comments

  • Sabine started the conversation
    July 9, 2024 at 11:21am

    Subject: Issue with Workday Start Time Integration

    Dear Amelia Support Team,

    I hope this message finds you well.

    I am writing to bring to your attention an issue we are experiencing with the integration of our workday start times into the booking form on our website. Specifically, the start time should be set from 9:00 AM to 2:30 PM, with a break from 2:30 PM to 10:00 PM. However, when I check the website and attempt to book an appointment, times outside of these hours, including before the start of the workday and during the break, are also appearing.

    Could you please assist us in resolving this issue to ensure that only the correct times are available for booking?

    Thank you for your prompt attention to this matter.

    Best regards,

  •  1,732
    Marko replied
    July 10, 2024 at 10:03am

    Hello there,

    Thank you for reaching out to us.

    The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.

    When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:

    2856665082.png

    My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.

    You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.

    Please check that and make sure that employee ti zone is the same as time zone in WordPress.

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic [email protected]

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