Subject: Issue with Workday Start Time Integration
Dear Amelia Support Team,
I hope this message finds you well.
I am writing to bring to your attention an issue we are experiencing with the integration of our workday start times into the booking form on our website. Specifically, the start time should be set from 9:00 AM to 2:30 PM, with a break from 2:30 PM to 10:00 PM. However, when I check the website and attempt to book an appointment, times outside of these hours, including before the start of the workday and during the break, are also appearing.
Could you please assist us in resolving this issue to ensure that only the correct times are available for booking?
Thank you for your prompt attention to this matter.
The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.
When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:
My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.
You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.
Please check that and make sure that employee ti zone is the same as time zone in WordPress.
We wish you all the best and hope you have a wonderful day ahead.
Subject: Issue with Workday Start Time Integration
Dear Amelia Support Team,
I hope this message finds you well.
I am writing to bring to your attention an issue we are experiencing with the integration of our workday start times into the booking form on our website. Specifically, the start time should be set from 9:00 AM to 2:30 PM, with a break from 2:30 PM to 10:00 PM. However, when I check the website and attempt to book an appointment, times outside of these hours, including before the start of the workday and during the break, are also appearing.
Could you please assist us in resolving this issue to ensure that only the correct times are available for booking?
Thank you for your prompt attention to this matter.
Best regards,
Hello there,
Thank you for reaching out to us.
The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.
When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:
My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.
You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.
Please check that and make sure that employee ti zone is the same as time zone in WordPress.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
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