We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3682142
Cambios de estado de pedido Woocommerce
Closed

Comments

  •  1
    Pascal Correa started the conversation

    Necesito que los estados de pedido cambien según el pago del pedido, si el pedido no esta pagado aparezcan en pendiente y si esta pagado en aprobado. Como debo dejar la configuración para lograr eso?  

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  •  1,712
    Marko replied

    Hello there,

    Thank you for reaching out to us.

    Not sure exactly what you want to achieve but you can choose which appointment, event, and package status in Amelia will match which order status in WooCommerce. When you change the order status in WooCommerce it will automatically be changed in Amelia. By default, you have three rules for status correlation, “On-hold”, “Processing” and “Completed”, but by clicking on the “Add rule” you can create more correlation between Amelia and WooCommerce statuses. When you click on that button a new section will appear with the following options, that you need to set: 

    • “Order” dropdown, from which you can choose one of the WooCommerce order statuses that you want to correlate with status in Amelia
    • “Apply On” is where you can define the rule which will trigger the change of the appointment status, and that an action can be either order creation or order update.
    • “Booking”, here you choose the status in Amelia you want to correlate with the WooCommerce status, depending on if you are creating a rule for appointments, events, or packages.
    • Lastly, on the “Payment” dropdown, you can choose the payment status that will be set, once the order is WooCommerce is created or updated. 

    Hope this helps. 

    Kind Regards, 

    Marko Davidovic [email protected]

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