We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Can you explain what is missing (Zoom, Google??) why the customer's name does not appear in the Google calendar or the Zoom dashboard. Despite placing the %customer placeholder in the notifications, it appears only in email notifications but not the Google calendar.
It's hard to know which client I have an appointment with if using Zoom dashboard or Google calendar to start meetings.
See attached.
Attached files: Screen Shot 2024-07-07 at 9.57.22 PM.png
Screen Shot 2024-07-07 at 9.57.39 PM.png
Screen Shot 2024-07-07 at 9.59.23 PM.png
Hello Louise,
Thank you for reaching out to us.
The calendar invite title and description are configured on the Amelia/Settings/Integrations/Google Calendar, the name of this option is "Event Title and Description".
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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