Hello, Amelia team, thank you so much for your support and diligent attention to our issues with Amelia booking system. We have a profound trust in your product and are willing to continue with this wonderful product.

However, currently we are having an issue with a service duration setting. We have several employees and each of them does a service (let's say hybrid full set) but all of the employees have different levels of skills and working time, and we want to make customizable service duration time for each employee. 

Thus, based on the aforementioned information, we would be incredibly grateful for your help in this matter.

Hello Stephan, 

Thank you for your prompt reply to my question.

As per the link instruction, I started to make additional time slots for each service. However, when I make a custom time switching the toggle on service duration it changes for all employees and list of custom times for an employee becomes inactive (see the attached print screen).

Please let me know.

Stefan,

Let me make it clearer with an example. We have 4 employees (1, 2, 3, 4), and services (A, B, C, and D). Employees 1-3 are capable of doing all services but #4 can do only A, B, and C. Thus, I cannot create additional services for each employee as it will contradict and mess up the service list. Additionally, A is more experienced and can finish service A withing an hour, while 2, 3, 4 can make it within two hours. So, when I toggle custom duration and pricing for a service A to make it one hour for employee 1, it also affects employees 2, 3, and 4.

Thanks for your reply. 

Our customers choose services that have certain dedicated pages, where they can choose an employee linked to a particular location. Making additional services assigned to each employee will make confusion not only for customers but for admins as well.

Are there any other solutions you could suggest to us?