We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We have several ameliastepbooking shortcodes throughout our site, mostly set to show specific services. In the last coupe of days they have somehow 'lost' the configurations though and instead show all services. Resetting the details and saving the page (Divi site) makes no difference, and the shortcodes revert to not having any services set (though popup or trigger triggers are retained).
Hello there,
Thank you for reaching out to us.
Can you explain in a little more detail and send us some screenshots or a short one-minute video? Please show us the issue and the shortcodes that you have set on the page.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Temporarily resolved by rolling back to a previous version, so can't send video now!
Taking one page as an example though, shortcode is as attached screenshot.
Attached files: vivaldi_240710_5583.png
Hello again,
If you are using Divi then we can confirm that there is a bug with the preselect section for shortcodes. And this should be resolved in one of the future updates most likely in the next one. If you are using something else in that case we would need a staging site with latest version and you can create a short video of the issue on a staging site so that we can see the issue on your end.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables