I am very concerned as I noticed discrepancies in the Finance section of Amelia while working on my client's website today. When I set a date range beyond today, numerous payments appear, which seems illogical. I verified some purchase dates for packages listed there against the records in the Package Management section. In several cases, there are discrepancies in the dates.
It is urgent to find a solution so that the records are accurate and to correct these discrepancies. I will provide access credentials of the website and a link for a video where you can see the issue in a private follow-up ticket.
I appreciate your prompt and positive response to resolve this issue.
Thanks for reaching out to us. I've just logged in to check, but I couldn't see any issues in finance section. Unfortunatelly, the link to the video has expired. Can you please send it again?
Apologies for the delayed answer and thanks for the video again. I went ahead to test the use case from the video. If I book a test package and choose the test appointment for one of the services ( random one) this is what I see.
The finance section shows the date when the package was purchased (which is today at 12:33). As per the screenshot
In "packages" section, I can also see the same package booked, but the time is also correct here
You can also see the appointment that I've booked through the booking form. On the screenshot you can see that the appointment was booked via WooCoomerce, so it's the front end, not the backend (on site)
I have you to ask, but I suppose that you have the latest Amelia version?
Dear Amelia Support Team,
I am very concerned as I noticed discrepancies in the Finance section of Amelia while working on my client's website today. When I set a date range beyond today, numerous payments appear, which seems illogical. I verified some purchase dates for packages listed there against the records in the Package Management section. In several cases, there are discrepancies in the dates.
It is urgent to find a solution so that the records are accurate and to correct these discrepancies. I will provide access credentials of the website and a link for a video where you can see the issue in a private follow-up ticket.
I appreciate your prompt and positive response to resolve this issue.
Best regards,
Carlos Atristain
Hi Carlos,
Thanks for reaching out to us. I've just logged in to check, but I couldn't see any issues in finance section. Unfortunatelly, the link to the video has expired. Can you please send it again?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hi Carlos,
Apologies for the delayed answer and thanks for the video again. I went ahead to test the use case from the video. If I book a test package and choose the test appointment for one of the services ( random one) this is what I see.
The finance section shows the date when the package was purchased (which is today at 12:33). As per the screenshot
In "packages" section, I can also see the same package booked, but the time is also correct here
You can also see the appointment that I've booked through the booking form. On the screenshot you can see that the appointment was booked via WooCoomerce, so it's the front end, not the backend (on site)
I have you to ask, but I suppose that you have the latest Amelia version?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables