Hi, I have a client who has problems with the new Amelia plugin.
It used to be like this: When a customer booked an event on the client's website the payment was made using the Mollie payment system. Then an order was created automatically in WooCommerce (with an order id) and an invoice was sent to the customer and the owner of the website.
This no longer works. The connection to WooCommerce is broken. Payment is handled correctly (the payment can be seen in the Mollie account) but no order is created in WooCommerce and thus no invoice is being sent to customer and web site owner.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi, I have a client who has problems with the new Amelia plugin.
It used to be like this:
When a customer booked an event on the client's website the payment was made using the Mollie payment system. Then an order was created automatically in WooCommerce (with an order id) and an invoice was sent to the customer and the owner of the website.
This no longer works. The connection to WooCommerce is broken. Payment is handled correctly (the payment can be seen in the Mollie account) but no order is created in WooCommerce and thus no invoice is being sent to customer and web site owner.
Please advise how to solve this.
Thank you
Bernhard
Hello Bernhard,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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