My Amelia plugin isn't showing up on mobile, but it shows up on the desktop version. I've already got the latest update of the plugin, and we had this problem before, so not sure why it's not displaying. I've tried the various shortcodes too.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue occurred.
Hi there,
My Amelia plugin isn't showing up on mobile, but it shows up on the desktop version. I've already got the latest update of the plugin, and we had this problem before, so not sure why it's not displaying. I've tried the various shortcodes too.
Please advise
Thank you
Damien
Hi Damien,
Thanks for reaching out to us.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue occurred.
Please, let me know if it works when you check.
Kind Regards,
Stefan Petrov
[email protected]
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