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  Public Ticket #3680102
Overlapping/Spanning Breaks
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  • Paul started the conversation

    I offer two services:

    Hypnotherapy: 90 minutes sessions, four available daily slots M-F: 9:00am-10:30am, 10:30am-noon, 1:00pm-2:30pm, 2:30pm-4:00pm

    QHHT: 7hr session, book any entirely open day M-F for 9:00am.

    I can't seem to get both working at the same time. If I set a noon-1:00pm "break", then the 4 time slots presented to book the 1st service are correct, but the 7h QHHT session can't be booked.

    If I don't set noon-1pm as a "break" or set a gap in Work Hours, the system presents noon-1:30pm as an available option when booking the first service when that's not right. The 7hr QHHT booking works as desired though.

    How do I get them both working at once?

  •  1,564
    Marko replied

    Hello there,

    Thank you for reaching out to us.

    The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.

    When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:

    2856665082.png

    My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.

    You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right. You do not have to use the break option just create different time intervals like in the screenshot above.

    Hope this helps.

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic
    [email protected]

    Rate my support

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  • Paul replied

    Yes, I was aware of that. If I assign a noon-1pm "break" for the employee, then the hourly available slots present correctly, but the 7-hr session cannot be selected (because of no available 7hr slots?)

    How do I make hourly slots available 9:00am-noon, 1pm-4pm, but also allow a 9:00am 7hr session to be booked?

  •  1,564
    Marko replied

    Hello again,

    You can not since the time interval is cut. The 7 hours must be set in one straight time interval. This is the time length of the appointment and if you cut in in half you can not offer it I'm afraid. If you want to offer 7-hour long session you can not have any breaks. This is how it is designed.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables