We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Guest users can't purchase events. Only logged in users can. Amelia should forward them to the cart but it does not, it just stays there... I believe this happened after the last update. We had 100 seats available for the event, we had been selling tickets without a problem and suddenly we began receiving emails of people who can't purchase the tickets anymore.
After doing some tests we found the problem was with the users that where not logged in. We even tried turning on "allow guests to check out" in woocommerce but it didn't fix the problem.
Update.
After some more testing clients are reporting they cannot buy event tickets even after opening account on the site. As of now, only admins can purchase tickets.
Hello Carlos,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Carlos,
Thank you for the credentials.
As I could not replicate this issue, can you please provide me with the screen recording of this issue and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hi Uros!!!
You will see 2 events:
The only difference between the two is that Masterclass (the real event) has a zoom meeting attached.
Both events are set for july 17th - You can test them in https://isabermudezfebres.com/eventos/
Attached files: Screen Recording 2024-07-08 at 9.20.55 AM.mp4
Hello Carlos,
Thank you for the update on this.
I have passed this issue to our developers and we will provide you with an update as soon as we have one.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Carlos,
Thank you for your patience.
This issue has been fixed with our latest update.
Update the plugin to version 7.6.2, clear the cache, and it should be fine.
I have sent you the latest version of Amelia via WeTransfer.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Thanks! I will begin testing
Hello Carlos,
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables