Hello there,

Thank you for reaching out to us.

Did you upgrade to 7.6.2 version and did you purge the cache? We had an issue with 7.6.1 version and in settings activation, you needed to turn off load entities on page load and to purge the cache after that all should be working fine. But this issue should be fixed in 7.6.2 version if you did not update to 7.6.2 version please do and purge the cache and let us know if everything is fine then.

Looking forward to your reply.  

Hello again, 

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello again,

We will take a look and try again and let you know as soon as we have more information. 

Hello again,

You have this error in your console

We would need a temporary admin login to the database so that we can try and resolve this error.

Looking forward to your reply.  

Hello again,

1. We did not receive you mail due to filters and for that reason we always to send us login data here

2. Please do not limit the time to access we can not say when your ticket will pop up again and for while you have replied our work hours were over so even if we did get your mail we can not access it due to time difference 

Looking forward to your reply.  

Hello again,

Reach out to them and ask them to extend this time interval they should be able to set this up. 

Hello again,

We will close this ticket now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.