We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3678492
Remote Locations
Closed

Comments

  • Alicia started the conversation

    I'm also getting the Wordfence malware notice and it appears to be a url that Amelia is using that is blacklisted for js. 

    I'm not getting a reply to my private message so I'm posting again. 

    Where can I download the updated plugin again?

    What's the URL please?

  •  1,711
    Uroš replied

    Hello Alicia,

    We checked with our developers and there is nothing wrong with Amelia despite WordFence showing warnings.

    That line of code is turned on if the "Enable usage for older IE browsers" setting is turned on... That setting has been turned off by default for about 2 years, so it must be turned on manually in order for this allegedly problematic JS to appear on the page. Our developers will work on removing it completely in one of the next updates. We will completely remove the call to that JS polyfill script and that warning should no longer appear.

    If you have Enable usage for older IE browsers turned on in settings activations, just turn it off and make sure to purge the cache, and this should not appear anymore. In the event that it continues to appear as you mentioned, there is nothing wrong with Amelia that would harm your site or similar, and in one of the next updates, very possibly in the next one, we hope that our developers will remove that string and this warning should no longer appear. appears

    I wanted to bring to your attention that when the settings are turned off, JavaScript (JS) will not be invoked on the page. However, Wordfence will still detect the presence of a supposedly Amelia issue with code, likely based on identifying that specific string. Therefore, even if you have disabled this option, you may still be able to identify the issue.  Rest assured, we plan to address this with an upcoming update scheduled for following week, tentatively on Tuesday, where we will ensure that JS is not called to the page. Thank you for your attention to this matter. Best regards.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables