We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I am having issues with WP Amelia and WP Rocket.
When I activate Any of the following tabs WPAmelia breaks,
Minify Javascripts, Combine Javascripts & Delay Javascripts execution.
I have got a video below showing you the issue.
https://www.loom.com/share/fc746ab570e44bdb94ee5b065f1f4ae2?sid=155c36b0-06ca-4a7b-b374-05fe839d70fd
Please let me know how I can fix this.
Hello Craig,
Thank you for reaching out to us.
For WP Rocket, you have enabled these JS optimizations, which have a negative effect on our New Step Form, which is based on Vue 3 Framework, the booking form won't show.
The old Form is based on Vue Framework 2; but the New Form is based on Vue Framework 3;
Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.
Also, the issue could be with the Page Optimization plugin. You have these settings
and they should be added to this first input amelia_booking_script_index like this
and then everything will work with the new form.
Kind Regards,
Uros Jovanovic
[email protected]
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