We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I hope this message finds you well. I wanted to start by expressing my appreciation for the assistance I received from your team previously.
I recently purchased the standard license for Amelia and have successfully installed it as per the provided instructions. However, I've encountered compatibility issues with the Elementor Pro plugin, resulting in errors that are affecting the system's functionality. Specifically, the issues include:
Warning: Undefined array key "changeBookingStatus" in /home/nadiacastro/www/wp-content/plugins/ameliabooking/src/Infrastructure/WP/SettingsService/SettingsStorage.php on line 255
Warning: Undefined array key "redirectUrl" in /home/nadiacastro/www/wp-content/plugins/ameliabooking/src/Infrastructure/WP/SettingsService/SettingsStorage.php on line 256
I am reaching out to report these issues in hopes that we can collaborate on finding a resolution promptly. I appreciate your attention to this matter and look forward to your guidance.
Best regards,
Daniela
Attached files: errorAmelia.jpg
Hi Daniela,
Thanks for reaching out to us. Can you please tell us what kind of functionality issues you are experiencing? Does it affect the front end?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hi Daniela,
Looks like there are some issues when accessing your website. I'm seeing this issue
Perhaps, the country where we are located is whitelisted? We are located in Serbia, so you might want to check this.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables