We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
On my website, for a few days now, it has no longer been possible to see events and book activities using the booking plugin.
I removed the cache, changed the PHP version and reset the plugin, nothing changed.
While the page is loading, the activities are "preloaded" with gray rectangles (like seat markers) but then disappear.
I also changed WordPress theme and removed all other plugins.
What can I try to do?
Hello Emanuele,
Thank you for reaching out to us.
Plase try disabling the "Load Entities on page load" option on the Amelia/Settings/Activation page and let me know if that resolves the issue.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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In this mode is working but the question is: because some days ago was working with the "load on load" feature enabled? (that I think is better for SEO)
Emanuele
Hello Emanuele,
It is a bug and it will be resolved a soon as possible.
Thanks for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables