Hello Diana,

Thank you for reaching out to us.

Please check if you can see the booking form on page when you are logged in?

If this is the case then this can be 1 of 3 issues

1. The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side. 

The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.

2. You have some page optimizers so turned them off and purge the cache and see if you can see the booking form then

3. The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable the minify js files option.

For example, if you have WP Rocket, and you have enabled these JS optimizations, which have a negative effect on our New Step Form, which is based on Vue 3 Framework, the booking form won't show.

The old Form is based on Vue Framework 2, but the New Form is based on Vue Framework 3;

Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.

Also, the issue could be with the Page Optimize plugin. You have these settings 

and they should be added to this first input amelia_booking_script_index like this

and then everything will work with the new form.

Hope this helps. 

Hello Diana,

Thank you for the update on this.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Diana,

I tested it out now and it worked just fine.

Can you please test it out from your end and let me know if it works or not?

Looking forward to your reply.

Hello Diana,

Thank you for the update on this.

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.