Hi Laura,

Thanks for reaching out. This is possible, of course. An admin has all the privileges and as such, he can change all the options are settings in the backend. That being said, he can manage all the appointments in the backend, by going to the "Appointment" section and changing the appointment details there. There is also an option "allow admin to book at any time" in User Role settings that will allow an admin to book outside the employee work hours, as well.

I hope it helps. 

Hi Laura,

Unfortunatelly, only admins have all these privileges to move (reschedule) the timeslots (especially with the "allow admins to book at any time"). Generally, you want to avoid  mixed roles confusion and avoid assigning multiple user roles to one WP user. So, it's either going to be an admin, employee or manager and etc.

Hi Laura,

This is because each user role has specific user role permissions and they are not the same. For example, you don't want to give admin permissions to customers and vice versa. 

The “Amelia Manager” role has almost the same permissions as an “Administrator” role, but with a few important differences. A manager is allowed to hide but not delete anything; a manager cannot customize the front-end look of the plugin and doesn’t have access to the WordPress settings.

There is a third-party plugin called "User Role Editor" which can be used to manage the permission for a specific user role. Certainly, we don't recommend changing the user role permissions since it may lead to a conflict and then the set of permissions for each user will lose it's purpose. 

Hi Laura,

Unfortunatelly, the option "allow admin to book at any time" is only "reserved" for admins. This can't be added with the User Role Editor. Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.

You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.

Hi Laura,

Have you made a completely new WP user or have you assigned administrator permission with both Amelia Manager? If that's the case, this would create a conflict. You need to make sure that the WP user only has one user role assigned, such as admin or manager etc. The best option would be to create a new WP user with admin user role only with the option "allow admin to book at any time" and I'm sure this would work.