We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I'm doing a customer's website. We've created a temporary domain name, then when the site is finalized we'll transfer it to the 'real' domain name. If I take the plugin now (paying) I will be able to use this same subscription after the transfer or I will have to take another subscription on the final domain name?
Hi Florian,
Thanks for reaching out to us. There is no need to purchase a new license since you can use the same license on a different website. You can choose between one domain or multiple domains, if you choose multiple domains, you will be able to use the same license on multiple domains. Also to note, you are only required to activate your license on the live/production version of a website. When you need to test the plugin on a staging/test/dev version website, or on your local /intranet installation, there you can just manually download the Plugin installation from your TMS Store account without activating it. Amelia will automatically recognize the domain once activated.
Kind Regards,
Stefan Petrov
[email protected]
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