We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3675955
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Comments

  • dino rossi started the conversation
    June 28, 2024 at 2:39pm

    i have amelia basic..purchased for 1 year 94.14$

    cant activate my amelia 

    members are always getting when reserving a class this ...

    <p>Cher / Ch=C3=A8re baldini rossi,</p><p>Vous avez r=C3=A9serv=C3=A9 avec = succ=C3=A8s votre acc=C3=A8s au 20/20/20 . Nous vous attendons au 555 Boul.= Saint Ad=C3=A8le,Saint Ad=C3=A8le.Quebec J8B 1A7 (=C3=A0 cot=C3=A9 du Dollo= rama), juillet 2, 2024 9:30 am.</p><p style=3D"text-align: center;"><br></p= ><p style=3D"text-align: center;"><strong style=3D"font-size: 1.5em;" style= =3D"background-color: rgb(255, 255, 102); color: red;">Nous demandons votre=  collaboration S.V.P, veuillez r=C3=A9server seulement 1 cour par jour afin=  de donner la chance =C3=A0 d=E2=80=99autres membres.Merci.</strong></p><p>= Merci d'avoir choisi,</p><p>DINO ROSSI</p><p><br></p><p>Dear <strong>baldin= i rossi</strong>,</p><p>You have successfully scheduled <strong>20/20/20</s= trong> appointment. We are waiting for you at 555 Boul.Saint Ad=C3=A8le,Sai= nt Ad=C3=A8le.Quebec J8B 1A7 (=C3=A0 cot=C3=A9 du Dollorama), juillet 2, 20= 24 9:30 am.</p><p style=3D"text-align: center;"><strong style=3D"background= -color: rgb(255, 255, 0);"> </strong></p><p><strong style=3D"color: rgb(230= , 0, 0);">Please reserve only 1 class per day in order to give a chance to = other members to participate in a class.</strong></p><p><br></p><p>Thank yo= u for choosing,</p><p><strong>DINO ROSSI</strong></p>


  •  1,711
    Uroš replied
    June 30, 2024 at 9:17pm

    Hello Dino,

    Thank you for reaching out to us.

    For that purpose, you will have to download the Standard version of the plugin that you can find on the TMS store.

    After that, install it on your website, clear the cache and it should be fine.

    Please let me know if that works for you or not.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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