We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
In the backend in Services-Package-Manage Package…when I press the button “Book Appointment” and I try to book an appointment on behalf of my client within they package, within an existing group appointment, the system does not allow it and shows this message:
“By booking this time slot you will book appointment within a package on top of existing group appointment!”
And that is exactly what I want to do.
Up to know, the only way I can help my clients to book an appointment within their package within the group appointment is from the front end using the control panel link within an email notification addressed to my client, which is difficult for me to access because I am on a different country than my clients and the link does not always work…I don’t know if the customer panel link expires or what but in some cases it asks me for a password.
Most of my services are package included appointments which must be booked within a group appointment. The service is a group service.
Thank you for your help.
Vianey Solano
Hello there,
Thank you for reaching out to us.
There are no issues when you see “By booking this time slot you will book appointment within a package on top of existing group appointment!” just click yes and you will add that customer to already booked appointment and that it.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko,
In understand. It worked well. Thank you very much for your help.
Best Regards
Vianey Solano
Hello again.
You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables