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  Public Ticket #3675551
Amelia payment process
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  • VICTOR SILVESTRE started the conversation

    Hello,

    I am currently learning how to use the Amelia booking plugin and have a few questions regarding payment collection.

    1. When a customer makes a deposit for a service, how do we collect the remaining balance? Is there an option for the customer to log in to the customer panel and pay the balance there?
    2. Additionally, if we manually enter a customer in the back end, how can they pay?

    Your assistance with these queries will be greatly appreciated.

    Thank you, Victor

  •  700
    Stefan replied

    Hi Victor,

    Thanks for reaching out to us. Please, find the answers below

    1. When a customer makes a deposit for a service, how do we collect the remaining balance? Is there an option for the customer to log in to the customer panel and pay the balance there?

    The remaining amount will be paid on-site. The deposit option is only available for online payments, and you can enable an option for customers to pay the whole amount or just a percentage of the amount, while the rest will be paid on-site. 

       2. Additionally, if we manually enter a customer in the back end, how can they pay?

    When creating an appointment manually, it will always be "on site" payment. Unfortunatelly, currently, there is no option to choose the payment method when creating an appointment from the backend, but feel free to suggest this as a feature on our suggestion page. 

    You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.

    I hope it helps.


    Kind Regards, 

    Stefan Petrov
    [email protected]

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