We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
1. The Amelia short codes are incorrect, if I use the presets to list calendar the calendar does not work but if I use the code from another calendar which has not been altered and change the tag it does work e.g
[ameliaevents type='list' tag="Saturday Party PM"] - adapted old short code - working
[ameliaeventslistbooking tag="Sunday Party PM"] - code displayed using Amelia - does not work
2. I can’t change events or creating new events, Amelia allows me to run through the process but changes are not being saved.
Hi Pauline,
Thanks for reaching out to us. The shortcode is correct, but the issue is probably a conflict between Amelia and third-party plugins (usually caching plugin). If you have any of those, please try disabling it temporarily and see if the booking appears.
Regarding the other issue, this is a mixed roles conflict. Your WP user has multiple user roles assigned. While you can see and change the options, you are not able to save it. In WP users section, find the WP user you are using to log in and double check if there is only one user role assigned (it should be "admin" only)
Please, let me know when you check.
Kind Regards,
Stefan Petrov
[email protected]
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