We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3675116
Random/fair order?
Closed

Comments

  •  6
    Peter Johansson started the conversation
    June 27, 2024 at 11:25am

    Dear support,

    We go by the step by step booking form 2.0. We have removed the option to select a person so the the system books the first available slot for a service. If there are multiple persons (employees), is there any way to randomize or make it more fair if multiple persons have slots available at the same time. It would be unfortunate if the system always picks (prioritizes) the same employee/employees every time. Do you have a solution for that?

    PS. We don't want the employees to be selectable in the order form.

    Best regards,
    Peter Johansson

  •  867
    Stefan replied
    June 27, 2024 at 12:39pm

    Hi Peter,

    Thanks for reaching out to us. There is an option in Appointment settings to change the employee selection logic. This option allows you to choose how the employees will be selected when a customer doesn’t choose an employee during the booking process, or if you hide the employee selection option through Amelia/Customize.

    The default logic is Random, which Amelia will use to randomly assign an employee to an appointment.

    If you want the plugin to assign appointments to employees in equal portions and in circular order, handling all appointments without priority, you can enable the Round Robin logic.

    The remaining two options are the Highest Price and the Lowest Price. Since the price of a service can be different for each employee, selecting one of these options will assign an appointment to the employee with the highest/lowest price.

    Please, let me know if this is what you are looking for or if you need assistance with anything else.


    Kind Regards, 

    Stefan Petrov
    [email protected]

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