We go by the step by step booking form 2.0. We have removed the option to select a person so the the system books the first available slot for a service. If there are multiple persons (employees), is there any way to randomize or make it more fair if multiple persons have slots available at the same time. It would be unfortunate if the system always picks (prioritizes) the same employee/employees every time. Do you have a solution for that?
PS. We don't want the employees to be selectable in the order form.
Thanks for reaching out to us. There is an option in Appointment settings to change the employee selection logic. This option allows you to choose how the employees will be selected when a customer doesn’t choose an employee during the booking process, or if you hide the employee selection option through Amelia/Customize.
The default logic is Random, which Amelia will use to randomly assign an employee to an appointment.
If you want the plugin to assign appointments to employees in equal portions and in circular order, handling all appointments without priority, you can enable the Round Robin logic.
The remaining two options are the Highest Price and the Lowest Price. Since the price of a service can be different for each employee, selecting one of these options will assign an appointment to the employee with the highest/lowest price.
Please, let me know if this is what you are looking for or if you need assistance with anything else.
Dear support,
We go by the step by step booking form 2.0. We have removed the option to select a person so the the system books the first available slot for a service. If there are multiple persons (employees), is there any way to randomize or make it more fair if multiple persons have slots available at the same time. It would be unfortunate if the system always picks (prioritizes) the same employee/employees every time. Do you have a solution for that?
PS. We don't want the employees to be selectable in the order form.
Best regards,
Peter Johansson
Hi Peter,
Thanks for reaching out to us. There is an option in Appointment settings to change the employee selection logic. This option allows you to choose how the employees will be selected when a customer doesn’t choose an employee during the booking process, or if you hide the employee selection option through Amelia/Customize.
The default logic is Random, which Amelia will use to randomly assign an employee to an appointment.
If you want the plugin to assign appointments to employees in equal portions and in circular order, handling all appointments without priority, you can enable the Round Robin logic.
The remaining two options are the Highest Price and the Lowest Price. Since the price of a service can be different for each employee, selecting one of these options will assign an appointment to the employee with the highest/lowest price.
Please, let me know if this is what you are looking for or if you need assistance with anything else.
Kind Regards,
Stefan Petrov
[email protected]
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