Hi Louise,

Thanks for reaching out to us. I saw your other ticket with the credentials, but, unfortunately, they are not correct.

Can you please double check and send them again? 

Hi Louise,

It looks like the username is registered as %LAJ and etc, but if I use the same username as provided and password, I'm still not able to log in, unfortunately. 

Here is something that you can double-check. During Zoom setup, you need to make sure that you use OAuth technology instead of JWT. This is the most common issue when a Zoom account is not available and you see issues when you open employee settings. You can also find more information regarding integration on this link.

Hi Loiuse,

I was referring to this option in Amelia / Zoom integration settings 

Amelia usually shows the issue in employee window when there is something related to the integration settings. My point was to check if the "server to server OAuth" is enabled in Amelia since I see that the Zoom application is activated.

Hi Louise,

I've managed to log in, finally. Here is the issue from the developers console 

Looks like the scope is missing. Make sure that you add them according to this list 

• Meeting -> View all user meetings:
  • meeting:read:list_meetings:admin – View a user’s meetings
• View and manage all user meetings:
  • meeting:update:meeting:admin – Update a meeting;
  • meeting:delete:meeting:admin – Delete a meeting;
  • meeting:write:meeting:admin – Create a meeting for a user.
• User -> View all user information:
  • user:read:list_users:admin – View users.

Hi Louse,

That's because the notifications arent configured at all. 

Please follow the instructions regarding configuration on this link and then you will be able to test them.

Hi Louise,

My colleague already responded to that one. Make sure that you provide precise information there so he can provide appropriate assistance. 

Hi Louise,

Regarding the Zoom integration, you should be only adding the other scopes (that's what the issue in the developers console says). You won't be able to send any notifications until the notifications are configured properly. The Zoom links are only sent through the notifications, so if you already opened a new ticket regarding the notifications, you can continue the troubleshooting on that ticket. 

Also, make sure that the employees are connected to the Zoom account. Once the integration is done, you should be able to see the Zoom account in the expanding menu. 

You are welcome, Louise.

Please, keep me posted, or feel free to open a new ticket and we will provide assistance there.

Kind regards.

You are welcome, Louise.

Thanks for letting me know.

Should you have any other questions or issues, feel free to reach out to us and we will kindly provide assistance.

Have a nice day!