We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I can't seem to find any information in the help documents on this.
I have set up events that clients can book on the website. Because we work in South African Rand we need to integrate with WooCommerce. When someone purchases the ticket for the Amelia event, they are not being redirected to the confirmation page that we set in the Amelia Event. Is this not possible with WooCommerce or have I missed a step?
Hi Bianca,
Thanks for reaching out to us. The customers will be redirected to the "WooCoomerce Thank you page" or "Amelia add to calendar" page
It would look like this
This is because the order is taken by WooCoomerce from the moment when a customer finishes the booking in Amelia. They will see the information that they will be redirected to the payment window.
The redirect URL option will work if you configure the other payment methods such as Stripe or "pay on site", since the payment is not taken to the third party plugin window.
I hope it helps.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
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