Hello,

1. I would like to know how many appointments my clients have left within their packages. Where can I see this information from the back end?

2. Also, from the backend, how do I book an appointment for the client’s behalf within their package?

Up to know, I have been entering the customer’s front end panel using the link from the notification emails,…but this strategy does not always work, since it sometimes asks me for an email and password…this strategy also makes the booking notifications arrive to the clients in the backend time zone, which is not the same as the client’s time zone.

In the backend Clients tab, I can see the quantity of appointments done, but it is not clear if these are part of a package, and when a booking is cancelled and programmed again, it counts “2” appointments done as separate bookings. For instance, if a client has a package of 5 bookings and he cancelled one and then set it again, the clients tab information will show “6 bookings done” even if one of them was a cancelled or reprogrammed…in this case I cannot know how many appointments are left within the package.

I appreciate your help on this matter.

Best regards,

Vianey Solano

Good day Marko

Thank you for answering my questions.

It was very hard for me to find Services-Packages-Manage Package because I am looking at amelia’s platform in Spanish, …and there is a translation mistake in the program,..instead of “Manage Package”..which in Spanish should read “Administra el Paquete”or “Gestión del Paquete”, the button says “Manage Languages” (“Gestion de Idiomas”) which has nothing to do with it.

I would appreciate if you can correct this translation mistake.

Best Regards

Vianey Solano

Dear Marko

That video was very useful. Thank you very much.

The "Manage Packages" button reads "Manage Languages" in Spanish. I hope that translation mistake can get corrected over there. It must say "Gestión de Paquetes" in Spanish.

Have a great day.

Best Regards

Vianey Solano